Refund policy
Refund Policy of Detective Box
Returns Accepted for Defective Items Only
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at the phone number or email address provided below and include details of the product and the defect. We will then inform you how to return the product.
You will be responsible for paying for your own shipping costs for returning your item. We are not responsible for loss or damage during shipment. You must also prepay shipping and insurance costs (if applicable) for all returns. If your return is eligible for a refund, it will not include the shipping and handling costs that may be listed on the packing slip or invoice.
When we receive the returned product, we will inspect it and notify you via email, within a reasonable time, whether you are entitled to a refund or exchange due to the defect. If you are entitled to an exchange or a refund, we will either replace the product or refund the purchase price (according to the original method of payment). Shipping and handling fees you have already paid are non-refundable, and any refunded amounts will not include the cost of shipping. A maximum of 15 business days may pass after the receipt of our email before you see the refund on your statement.
Contact Information:
Detective Box
support@detectivebox.com
128 rue le Boétie, Paris, J, 75008, France
Customers May Return Unopened Items
- Return of Unopened Items:
We accept returns of unopened items. You may return unopened items in their original packaging within 30 days of receiving your purchase, along with a receipt or proof of purchase. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
To check the status of your return, please contact us at the phone number or email address provided below.
- Exchanges
We only exchange goods that are defective or damaged. If you believe a product is defective, please contact us within 30 days of your purchase at the phone number or email address provided below, and include details of the product and the defect. We will then inform you how to return the product.
- Shipping
You will be responsible for paying for your own shipping costs for returning your item. We are not responsible for loss or damage during shipment. You must also prepay shipping and insurance costs (if applicable) for all returns. If your return is eligible for a refund, it will not include the shipping and handling costs that may be listed on the packing slip or invoice.
To return or exchange the item you purchased, please mail it along with a copy of your receipt and any other information regarding your purchase to the following address:
Detective Box
128 rue le Boétie, Paris, J, 75008, France
- Process
When we receive your item, we will inspect it and notify you via email within a reasonable time whether you are entitled to a refund or exchange.
If you are entitled to a refund, we will refund the purchase price, and a credit will be applied to your original method of payment. Shipping and handling fees you have already paid are non-refundable, and any refunded amounts will not include the cost of shipping. A maximum of 15 business days may pass after the receipt of our email before you see the refund on your statement.
If you are entitled to an exchange, we will send you a new item to the original shipping address.
- Contact Information:
Detective Box
support@detectivebox.com
128 rue le Boétie, Paris, J, 75008, France
